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Ted Szukalski

Gallery of fine art photography.

Crumpler warranty service.

 on 


Crumpler Australia
is a manufacturer of quality bags and photographic backpacks. According to their website the company provides a lifetime warranty on zippers, buckles, fabrics, bindings, and workmanship on their bags.

My top of the range Karachi Outpost backpack has lost a tooth in the zipper. This backpack was only used on car and train trips and certainly has not been abused or had to rough it on any difficult trips.

The repair offered by Crumpler was to glue the zipper above the lost tooth. This may be satisfactory on some bags but certainly not on this model where the backpack has to be wide open to access lower storage due to narrowing opening.

I still think this is an excellent product by design and it is a pity their service does not match their own warranty statements. I have sent them an e-mail and I hope for a better outcome with this service issue.

Very disappointing.

May 24th update:

I have been called by Ben from Crumpler and I have been offered an alternative solution to my backpack broken zipper. This means I will have a backpack with a properly working zipper just in few days. Thanks Ben. This is how it should have been addressed in the first place.

  • I am also disappointed with their service. My zipper gave up after five years, and to be fair, that’s wear and tear. But excluding wear and tear (and the odd lost zipper tooth, as in your case), there is next to nothing for a 30-year-warranty to cover. So to me, the warranty is just a marketing gag that creates disappointment in the long run.

  • Jason

    Had a similar problem and have emailed Crumpler numerous times. However, they have yet to return any of my pleas! I have 3 Crumpler bags (2 Karachi Outposts and 1 Customary Barge) for all my gear, but doubt I will be buying a 4th when time to upgrade.

  • wing

    I can’t believe you even had this problem in the first place. The bags (made in china or vietnam) can’t cost that much to make… and they charge a fortune for them… why didn’t they just replace the whole bag. seems like they’re tring to make as much dosh as they can. poor form crumpler.

  • Hey Ted!
    Thought I’d add a few words:
    Firstly the full Crumpler warranty details are available on our website, bottom of the page – see: “Fine Print” for the low down.

    Your claim was assumed to be a wear and tear failure due to the location of the failure and the general condition of the bag – especially we haven’t seen any failures like this on that type of pack before.

    So the repair Doctor did her best to make the pack as serviceable as was possible.
    We decided to take another look at your claim, after receiving your email alerting us of your dissatisfaction and are glad you’re happier with the outcome ๐Ÿ™‚

    I’d like to add the Crumpler crew is proud of our warranty and service, it hasn’t sent the company broke (yet:)
    And yes, we’ll be taking a close look at the returned item to see what gives, or in this case, gave.

    Cheerio, BBB))) from Crumpler.

  • I am also disappointed with their service. My zipper gave up after five years, and to be fair, that’s wear and tear. But excluding wear and tear (and the odd lost zipper tooth, as in your case), there is next to nothing for a 30-year-warranty to cover. So to me, the warranty is just a marketing gag that creates disappointment in the long run.

  • Jason

    Had a similar problem and have emailed Crumpler numerous times. However, they have yet to return any of my pleas! I have 3 Crumpler bags (2 Karachi Outposts and 1 Customary Barge) for all my gear, but doubt I will be buying a 4th when time to upgrade.

  • wing

    I can’t believe you even had this problem in the first place. The bags (made in china or vietnam) can’t cost that much to make… and they charge a fortune for them… why didn’t they just replace the whole bag. seems like they’re tring to make as much dosh as they can. poor form crumpler.

  • Hey Ted!
    Thought I’d add a few words:
    Firstly the full Crumpler warranty details are available on our website, bottom of the page – see: “Fine Print” for the low down.

    Your claim was assumed to be a wear and tear failure due to the location of the failure and the general condition of the bag – especially we haven’t seen any failures like this on that type of pack before.

    So the repair Doctor did her best to make the pack as serviceable as was possible.
    We decided to take another look at your claim, after receiving your email alerting us of your dissatisfaction and are glad you’re happier with the outcome ๐Ÿ™‚

    I’d like to add the Crumpler crew is proud of our warranty and service, it hasn’t sent the company broke (yet:)
    And yes, we’ll be taking a close look at the returned item to see what gives, or in this case, gave.

    Cheerio, BBB))) from Crumpler.