Stranded commuters at Berowra station

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Today, yet again, City Rail has failed its customers. The peak hour train to Central Coast has developed a problem and one of the carriages has started to fill in with heavy, chemical smoke. The train stopped at Berowra and commuters left the carriage by themselves. There was no warning over the PA. Worse yet, once the City Rail stuff have found the smoke they still allowed the commuters to return on the train without finding the underlying cause.

I watched in disbelief the same was repeated upon arrival of the Fire brigade. No communication was issued to hundreds of people sitting on the train. It took another 15 minutes before finally someone decided the further trip was not possible for this train and everyone was asked to leave and wait for the following service.

To me this situation demonstrated City Rail is poorly prepared for emergency situations. In case like this where a carriage is filled with choking smoke, everyone should have been asked to leave until the train was declared safe. This time the smoke proved to be the result of a blocked break but next time it may be something more serious.

  • Gavin

    I was in the carriage that filled up with smoke, the A/C didnt help at all with it blowing the smoke more into the carrage, no PA announcement, not even fire alarms, I’d hate to be asleep when a real fire occurs in one of these trains.

    The guy on the PA allowed us to return into the train and seem to be asking for assistance from HQ? saying “hi, is anyone there” etc., poor training and lack of experiance may be the cause of delayed comms and bad judgement.

    On 2 December, another central coast train had one of its carrages fill with smoke on the oscar trains, instead of stopping and evaculating the train, it continued for about 5-7 minutes to get to Gosford and again, no comms with cityrail at all this time.

    Cityrail needs to learn that keeping people in the dark and preventing bad policity is worse then possibly injuring or killing people because they didnt want to execute proper fire evac procedures and have to deal with the press.

  • Gavin

    I was in the carriage that filled up with smoke, the A/C didnt help at all with it blowing the smoke more into the carrage, no PA announcement, not even fire alarms, I’d hate to be asleep when a real fire occurs in one of these trains.

    The guy on the PA allowed us to return into the train and seem to be asking for assistance from HQ? saying “hi, is anyone there” etc., poor training and lack of experiance may be the cause of delayed comms and bad judgement.

    On 2 December, another central coast train had one of its carrages fill with smoke on the oscar trains, instead of stopping and evaculating the train, it continued for about 5-7 minutes to get to Gosford and again, no comms with cityrail at all this time.

    Cityrail needs to learn that keeping people in the dark and preventing bad policity is worse then possibly injuring or killing people because they didnt want to execute proper fire evac procedures and have to deal with the press.